FREQUENTLY ASKED QUESTIONS

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

 - WE USE 1ST CLASS RECORDED POSTAGE FROM EITHER THE UK OR FRANCE, WE TRY AND SEND OUT ORDERS THE SAME DAY BUT IF WE MISS THE POSTAGE DEADLINE THEY WILL BE SHIPPED THE NEXT WORKING DAY. WE TRY AND ENSURE ALL ORDERS ARRIVE BETWEEN 2-5 WORKING DAYS. 

CAN I TRACK MY ORDER ONLINE?

 - ABSOLUTELY! WE EITHER USE A UK COURIER OR A FRENCH COURIER WITH FULL TRACKING. YOU WILL RECEIVE AN ORDER CONFIRMATION AS SOON AS YOUR ORDER IS PLACED, AND AN EMAIL WITH YOUR TRACKING NUMBER PLUS A LINK TO TRACK YOUR ORDER!

DO YOU SHIP WORLDWIDE?

 - WE HAVE JUST ADDED WORLDWIDE SHIPPING ON ALL OUR PRODUCTS, IF YOU HAVE ANY PROBLEMS OR QUESTIONS ABOUT WORLDWIDE SHIPPING OR TRACKING PLEASE DROP US AN EMAIL  GEORGE@RUBIXKANGAROO.COM.

CAN I RETURN OR EXCHANGE ITEMS I HAVE ORDERED?

 - OF COURSE YOU CAN! WE ARE VERY HAPPY TO EXCHANGE OR REFUND ORDERS IF YOU ARE NOT 100% HAPPY WITH THE PRODUCTS YOU ORDERED. SIMPLY SEND US AN EMAIL WITH YOUR ORDER NUMBER AND DETAILS, POST THE PRODUCTS YOU WOULD LIKE TO RETURN TO US AND YOU WILL GET A REFUND OR EXCHANGE AS SOON AS THEY ARRIVE BACK WITH US.

WILL I GET FREE STICKERS?

 - WE ALL LOVE STICKERS. EVERY ORDER GETS FREE STICKERS AND SOMETIMES A FREE IRON ON PATCH #TRENDY 

I DON'T KNOW WHAT SIZE TO CHOOSE?

 

 -  MOST PRODUCTS HAVE A SIZE DESCRIPTION E.G. 'TALL SLIM FIT', SO WE SUGGEST FOR THOSE ITEMS YOU PICK A SIZE ABOVE YOUR REGULAR SIZE, HOWEVER MOST PRODUCTS ARE A TRUE FIT. ANY QUESTIONS PLEASE SEND US AN EMAIL TO GEORGE@RUBIXKANGAROO.COM

I DON'T KNOW IF FLANNEL SUITS ME?

 - ITS ALL ABOUT THE CONFIDENCE, AND FLANNEL SHIRTS ARE AMAZING. A FLANNEL EACH DAY HELPS YOU WORK, SHRED AND PLAY.

  • White Facebook Icon
  • White Twitter Icon
  • White Instagram Icon